We don’t just lead change. We build your people to lead it
We don’t just lead change. We build your people to lead it
For nearly three decades, CCSI has partnered with organisations across Asia-Pacific to strengthen performance, develop people, and deliver operational transformation. Our work began in contact centre and customer experience operations, helping organisations build high-performing teams, improve service delivery, and develop leadership capability. Long before “change management” became a buzzword, our focus was already on the same core belief: People drive transformation.
Over the years, the challenges organisations faced evolved. Transformation became larger, faster and more complex – from digital adoption and ERP programmes to organisational redesign and cultural change. Through our work with organisations such as HSBC, Standard Chartered, ISS, PCCW, RBS, Citibank, Bloomberg, Telstra, Philips, SingTel, MasterCard, Ralph Lauren and Allen & Overy, we recognised a recurring challenge: many transformation initiatives delivered change to organisations, but failed to build the internal capability required to sustain it. CCSI evolved to address that challenge.
Today our focus is helping organisations build the leadership capability, frameworks and practical tools needed to lead sustainable transformation from within.
With offices in Perth and Hong Kong, CCSI brings a rare cross-cultural vantage point on Asia-Pacific transformation, grounded in Western Australian industry, shaped by nearly three decades of Asia-Pacific delivery experience.
Today, we bring that same practical, grounded expertise to a new challenge: building sustainable change capability from within.
We bring that legacy forward — not just improving change, but embedding the capability to lead it from within. Over the past decade, we’ve evolved our work into full-scale change advisory and transformation consulting, supporting organisations in:
Clients include HK China Light & Power(CLP), QBE, HSBC and AIA where we’ve delivered change leadership, ERP adoption, and internal capability development at scale.
In today’s fast-paced and disruptive business environment, organisations must not only adapt — they must build internal resilience and repeatable capability to manage ongoing transformation.
We also work alongside a network of trusted specialist partners to support complex transformation programmes — see our Partners & Collaboration Ecosystem on Case Studies.
We co-design solutions with your people — so they can drive change independently, confidently, and sustainably, long after we’ve gone.
Claudia Schlesinger is a strategic transformation advisor with nearly three decades of international experience across Asia-Pacific, Europe and the Middle East.
Her career began in HR and operations, where she led large-scale training initiatives, operational transformation programmes and leadership development across global organisations.
Over time her work evolved into enterprise-wide change and transformation advisory, supporting organisations navigating complex programmes including ERP transformation, organisational redesign and capability development.
Claudia has worked with organisations including China Light & Power (CLP), HSBC, QBE, AIA, Allen & Overy, Citibank, Telstra and Bloomberg.
Her focus has always remained the same:
Helping organisations build the capability to lead change from within.
Claudia holds a BA (Hons) in Performing Arts, a Postgraduate Diploma in Personnel Practice, and is a Certified Master Coach, with additional certifications in Red Tree Change Management, Insights Discovery, and Priority Management. Her technical delivery experience spans major ERP platforms including Oracle Fusion, Workday and SAP, across sectors including financial services, insurance, utilities, legal and technology.
Leading Change from Within
“We don’t just deliver change – we build the capability to lead it from within.”
For nearly 30 years we’ve worked alongside organisations navigating transformation. What we’ve learned is that sustainable change rarely comes from strategy documents or external consultants alone. It comes from leaders and teams who understand the change, believe in it, and have the confidence to lead it themselves. That is the capability we focus on building.
We exist to shift how organisations approach change – from something delivered to them, to something owned by them.
We exist to help people lead change with confidence, clarity, and purpose – from the inside out.
To help organisations build internal change mindset, skills and capability to lead sustainable change — confidently, independently, and at scale and sustainably.
We co-design strategies, embed leadership, and enable teams to turn transformation into momentum that lasts.
We Live and Lead by these beliefs:
Learn more about the CCSI approach to building sustainable change capability.